Complaints Policy

Directions Equity, LLC DBA Mortgage Pros at Directions Equity is licensed under the laws of the state of Texas and by state law is subject to regulatory oversight by the department of savings and mortgage lending. Consumers wishing to file a complaint against a mortgage banker or a licensed mortgage banker residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. a toll-free consumer hotline is available at 1-877-276-5550.